Privacy Policy

Introduction

crag-serval ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our language learning services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Fill out enquiry forms on our website
• Register for a language course
• Subscribe to our newsletter
• Contact us via email or other communication channels

The personal information we collect may include:

• Name and contact details (email address)
• Course preferences and learning goals
• Payment information (processed securely by third-party payment providers)
• Communication records between you and our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on site
• Referring website addresses

This information is collected through cookies and similar technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process course registrations and payments
• Deliver educational services and materials
• Send administrative communications about your course
• Improve our website and services based on usage patterns
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in operating our website and delivering our services
• With tutors assigned to your course (limited to information necessary for instruction)
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymise it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Objection: Object to certain processing of your information
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

crag-serval
Suite 401, 88 Walker Street
North Sydney, NSW 2060
Australia

Email: [email protected]